SOLUTION:
Complaints:
When an AOL member clicks "this is spam" for a piece of email sent from one of your IPs, this is considered a "complaint". If you are having difficulty with the number of complaints you are receiving a feedback loop would benefit you. Once you have requested a feedback loop you will be notified when a member clicks "this is spam". See feedback loop for additional information.
Reverse DNS:
Reverse DNS is a way of associating an IP address with its domain name. The reverse DNS identifier is contained in the PTR portion of the IP Zone File. You may look at your reverse DNS using our reverse DNS search tool.
If you are on a dynamic IP address, please call your ISP and request a static IP address for your server before attempting to send mail to AOL through that server.
If you are on a static IP address, please call your ISP and ask them to establish a reverse DNS record for your IP address, reflecting your correct domain name. After that, please file a support request to have the block removed.
