|
You are here: Home>> Feedback Loop>> Feedback Loop Information
It is imperative for privacy, security and legal reasons that we only send abuse complaints to authorized addresses for networks that send mail to us. We do this using a two-step process:
1. The Confirmation:
When you provide your FBL email address, we verify that the provided email address has a right to receive abuse complaints for the supplied FBL domain. We offer a drop-down list of available confirmation addresses. Included in the drop-down is abuse@, postmaster@, and any other email address listed in the FBL email's domain WHOIS record. You may select which address the confirmation is sent to. Clicking on the link in the confirmation email you will receive signifies to the email address is that of an authorized administrator of the applicant domain.
Example: - You enter fbl@fbldomain.com as your FBL address. Please note that "fbldomain.com" is being used only as an example.
- The drop-down will include: abuse@fbldomain.com, postmaster@fbldomain.com, and any other email address listed in the WHOIS record for fbldomain.com. Please ensure that at least one of these is configured before applying for an FBL.
- You select abuse@fbldomain.com.
- We send the confirmation to abuse@fbldomain.com.
- Clicking the link in the confirmation says "AOL, fbldomain.com gives you permission to send abuse complaints to fbl@fbldomain.com."
Why does AOL require this?
This helps us prevent a regular user from being able to sign up for an FBL for a domain, such as user@yahoo.com signing up for a feedback loop to receive all of yahoo.com's complaints.
Confirming the request may still result in a denial if one of the subsequent IP ownership tests is not passed.
2. The IP Ownership Test:
Next we verify that fbldomain.com has a right to receive abuse complaints for the IP(s) in the submitted request. There are five possible tests to prove IP ownership. They are listed here. Passing any one of the five tests says "AOL, fbldomain.com has a right to receive abuse complaints on behalf of our IP."
Because of the way our system processes the requests, The Confirmation comes before The IP Ownership Test.
So, let's begin.
If you would like to change the format or configuration for your existing FBL(s) please contact us.
| 
