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You are here: Home>> Web Support>> RTR/RLY/DNS Block Removal Request Tool
To report an email delivery issue and request troubleshooting assistance, please use the following form if you are the system administrator of the mail server and are receiving any of the following bounce codes:
If you don't know what kind of bounce you are receiving, please run the manual telnet test from your mail server (which you will need to do anyways to submit the form). Running this test from your own computer will not yield useful results (unless your computer is the mail server!). AOL does not deliberately refuse connections to its inbound mail servers, and will always respond with a bounce if we are blocking an email.
Additionally, you are requested to send an email to ipconfirm@postmaster.aol.com in the exact same fashion that is generating a bounce. You should receive an email back to the from address stating the mail server's IP. If this doesn't match up with what you think it should be, that is an avenue you should investigate before submitting a troubleshooting request.
All fields in the form are required. After filling out the form and submitting successfully, you should receive an email with confirmation that the request was submitted.
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